Observer Apex offers end-user experience scoring with seamless integration to GigaFlow enriched records and GigaStor transaction details to help IT teams achieve optimal service delivery and security solutions.
Alone in the industry, Observer Apex combines traffic conversation details and enriched flow data to deliver a single coherent view into the health of network infrastructure and the applications which run on it from the core to the cloud. Whether a Tier 3 support person seeking in-depth insight for troubleshooting or a business leader requiring global views into service health, Apex delivers.
With the ability to perform real-time reporting via flexible dashboards and workflows while retaining underlying supporting data for extended periods of time (network forensics), Apex provides operational insight for multiple IT teams for performance monitoring, capacity planning, demand management, and cybersecurity breach response.
Apex delivers an out-of-box experience like no other network performance monitoring and diagnostics (NPMD) solution or security solution on the market.
Features and Benefits Summary
- Custom dashboards address specific business priorities delivering integrated, enterprise-wide situational awareness into service delivery health
- End-user experience scoring analytics with domain level root cause detail accelerates service troubleshooting at the individual transaction or site level
- Network forensics built on a combination of traffic and enriched flow data offers back-in-time intelligence for performance monitoring troubleshooting and cybersecurity breach response
- On-demand application dependency mapping delivers comprehensive multi-tier application understanding
- Industry first synthesis of user, device, host, and infrastructure information into a single record linked to wire data provides unique visibility into end-user performance and behavior for complete situational awareness
End-User Experience Scoring
Machine learning powered end-user experience scoring for every network transaction with intelligently rolled-up values at the dashboard site level. Scores are color-coded and range from 0 (worst experience) to 10 (best experience) with corresponding problem domain highlighted. Integrated with out-of-the-box workflows and site-based views, the scoring empowers engineers to quickly identify, prioritize, and solve service issues.
Custom Site Dashboards and Workflows
Customizable, geolocation-based dashboards provide global intelligence of IT service health at the regional, country, city, or data center levels, with even more granularity to individual service groups such as accounting. When combined with end user experience scoring, IT teams can gain instant world-wide situational awareness of all resources and then, when required quickly drill down to an individual user for rapid problem resolution.
Complimentary, Custom Dashboard Assistance
We provide complimentary, custom dashboard assistance to help you get the most out of Apex. These dashboards help you gain actionable insights into your network infrastructure, including web collaboration services, remote user monitoring and much more.
On-Demand Multi-Tier Application Intelligence
On-demand application dependency mapping offers fast discovery of app interdependencies. Maps are built automatically to display complex relationships with simple clarity. This allows users to determine worst connections, app tiers, and network delay threshold deviations, while sorting all connections by status; critical, marginal, and acceptable.
Network Forensics – Traffic
Not every performance issue can be solved without going back-in-time to analyze the underlying root cause of the problem. Likewise, given the never-ending series of cybersecurity breach announcements worldwide, it’s clear even the most robust IT security defense strategy with solutions such as firewalls, IDS/IPS, and SIEMs are necessary but no longer enough to protect critical resources—especially the organization’s crown jewels. That’s why Apex provides network forensics based on traffic and enriched flow to provide in-depth visibility past network activity.
Intuitive Visualizations with IP Viewer
By compiling Layer 2 to Layer 3 insights into a single enriched flow record, Observer can produce unique, interactive visualizations that illustrate the relationships between User, IP, MAC, and application usage in the network. A NetOps or SecOps user can simply enter a name enter in a username and immediately find all devices, interfaces, and applications associated with it. Finding out what is connected and who is communicating across your network has never been easier.
Platform Integration
Apex collects and aggregates data from GigaStor and GigaFlow to achieve enterprise-wide performance and security visibility for NetOps and SecOps teams. By intelligently combining GigaStor network conversation information and enriched flow records from GigaFlow, Apex delivers centralized management of end-user experience, performance, and security intelligence.
Deployment
As the centralizing reporting point for Observer, Apex provides flexible, customizable real-time dashboards and long-term historical reporting from aggregated wire data collected in GigaStor and GigaFlow. Beginning at a dashboard, users can review IT health and as required troubleshoot problems.
Deployment Considerations:
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- Deploy Apex in locations that maximize the opportunity to simplify connectivity with support components
- Monitoring instrumentation points depend on network size, configuration, and visibility requirements
- Utilize redundant Apex capabilities with two duplicate systems; a primary and a secondary for automated replication, facilitating redundancy
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